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Shipping Policy
Thank you for choosing T-Rex Studio operated by 株式会社DINO.
We are committed to delivering high-quality scale model products safely and efficiently to customers worldwide.
1. Shipping Destinations
We currently ship to most countries and regions worldwide.
However, due to international shipping restrictions, customs regulations, or carrier limitations, some destinations may not be available temporarily.
Please contact us if your country cannot place an order.
2. Processing Time
All products are shipped from Japan.
Estimated processing times:
- In-stock items: shipped within 3–10 business days after payment
- Pre-order items: shipped according to the schedule listed on the product page
- During major releases or promotional periods, processing times may be longer
Tracking information will be sent automatically after shipment.
3. Shipping Methods
Shipping carriers may include:
- Japan Post EMS
- Japan Post International Parcel
- DHL
- FedEx
- UPS
Available methods may vary depending on destination and package size.
4. Shipping Fees
Shipping costs are calculated automatically at checkout based on:
- Destination country/region
- Package weight
- Package dimensions
- Shipping method
Import duties and customs-related fees are not included.
5. Customs Duties & Taxes
International orders may be subject to:
- Import duties
- VAT
- Customs taxes
- Clearance fees
These charges are the responsibility of the customer.
T-Rex Studio cannot control customs policies of each country and cannot guarantee that additional fees will not occur.
6. Address Accuracy
Customers are responsible for providing accurate:
- Recipient name
- Shipping address
- Postal code
- Phone number
Additional costs caused by incorrect information, including returned or undeliverable packages, are the customer’s responsibility.
7. Shipping Risks
International shipping may involve:
- Delays
- Customs inspections
- Package compression
- Minor outer box damage
If your package arrives severely damaged, please contact us promptly with photos after delivery.
8. Product Nature
T-Rex Studio products include highly detailed 3D printed parts.
Please handle carefully:
- Avoid excessive force
- Avoid long-term exposure to sunlight
- Do not soak parts in liquids for extended periods
Minor support marks or fine printing textures are considered normal characteristics of high-detail resin products.
9. Contact
For shipping-related inquiries:
T-Rex Studio / 株式会社DINO
Email: marketing@t-rex-studio.com